Evolution HelpDesk®

If you are looking for an easy to use yet extremely powerful solution to help you manage customer and staff requests then RealFin Helpdesk Evolution® may be just what you are looking for. Helpdesk Evolution® is a helpdesk and ticket tracking service that helps you to deliver exceptional customer service while saving time and cutting support costs.

Key Characteristics of Evolution HelpDesk
  • Knowledge base, forums, product catalog management.
  • Powerful report builder for building tabular and matrix reports.
  • Group based security and integration with Active Directory.
  • Integration with email systems for importing emails and sending notification emails.
  • Contract management, service level agreements (SLA), service billing, multiple language support.
  • Asset management and linking service requests to assets to keep track of asset service history.
  • Self-help portal for end users to search the knowledge base, submit requests and check their status.
  • Easy to use interface for technicians and managers to list, assign, resolve and close service requests.
  • Support for multiple services with different users, technicians, forms, workflow and notification rules.

Have a question or need a custom quote?

Email Address: sales@realfinglobal.com
Telephone: +267 391 3218

Quick Links: