If you are looking for an easy to use yet extremely powerful solution to help you manage customer and staff requests then RealFin Helpdesk Evolution® may be just what you are looking for. Helpdesk Evolution® is a helpdesk and ticket tracking service that helps you to deliver exceptional customer service while saving time and cutting support costs.
Key Characteristics of Evolution HelpDesk
- Knowledge base, forums, product catalog management.
- Powerful report builder for building tabular and matrix reports.
- Group based security and integration with Active Directory.
- Integration with email systems for importing emails and sending notification emails.
- Contract management, service level agreements (SLA), service billing, multiple language support.
- Asset management and linking service requests to assets to keep track of asset service history.
- Self-help portal for end users to search the knowledge base, submit requests and check their status.
- Easy to use interface for technicians and managers to list, assign, resolve and close service requests.
- Support for multiple services with different users, technicians, forms, workflow and notification rules.